A surprising twist during check-in

The hotel lobby felt inviting, and the check-in process was smooth. Our room was adequate for our needs, and we appreciated the spacious bathrooms.

However, we encountered persistent noise disruptions from the hallway guests, and there were cleanliness issues in the shower that needed attention. Overall, it was frustrating.

great access to parks and local landmarks for city explorers

I loved that this hotel was just a short walk to Riverside Park and within a quick drive to HighPoint Solutions Stadium, making it perfect for leisurely strolls and exploring the area while soaking in the park views. overall, my stay was quite comfortable, and the staff made me feel welcomed every step of the way.

I enjoyed my stay with the relaxing ambiance and a well-kept pool to unwind in every evening. Plus, the homemade ice cream was a delightful surprise that made my trip even sweeter. The wifi connection was spotty at times, but it didn’t take away from my overall experience. 🍦

I appreciated the inviting ambiance, comfortable seating areas, and easy access to elevators, making it convenient for seniors. The staff were incredibly helpful, ensuring I felt supported during my stay, which added to my overall enjoyment.

Improved noise insulation would enhance guest comfort.

great staff but could use more soundproofing

The staff provided outstanding service and were exceptionally friendly during my entire stay. Housekeeping maintained a high standard of cleanliness, which was refreshing. I also enjoyed the convenient StarBucks on the premises, where the baristas were warm and welcoming. The comfortable seating areas in the lobby added to the inviting atmosphere.

The noise insulation in the rooms left something to be desired, as I could hear sounds from adjacent spaces.

The lobby was bright and inviting, creating a great first impression. The staff was incredibly friendly and made check-in a breeze. My room was clean and came with a super comfy bed, which made for restful nights after busy days.

Wish the noise insulation was better.

The hotel offers a good selection of gluten-free options and has a friendly, efficient staff that enhances the overall experience. Staying in a King Room, the comfort of the bed was commendable. However, the wi-fi connection was frustratingly unstable, and the extra charges for amenities like the microwave feel excessive. Additionally, the room layout was cramped, particularly in the bathroom area.

This hotel suits me perfectly with fantastic amenities like free wi-fi, 24-hour reception, and a coffee shop. The staff once helped me find my forgotten hairbrush, which I truly appreciated. Highly recommend it for your next stay!

Target audience family-friendly but needs work

First off, the staff was wonderful and always responsive , Lewis and Michael really made us feel comfortable, there was this nice warmth from them. Also, the Starbucks downstairs was a nice surprise, you know I like my coffee! we loved that it was just a quick trip to grab a caffeine fix before our day.

It wasn't exactly cheap though it was still pretty acceptable for what we got.

The gluten-free options at the restaurant were like culinary gold, a real treasure for foodies! Also, the staff was efficient and friendly, making us feel right at home during our stay. The clean and well-kept property added to the charm, creating a lovely escape.

Excellent dining options, varied recreation facilities, convenient location near convention center

Inconsistent room quality can be frustrating, with cleanliness and outdated furnishings impacting comfort!!! The parking lot urgently needs maintenance to avoid hazards!!! Noise disturbances from events can ruin relaxation!!!

Comfortable bed and helpful staff, but no microwave or fridge in room.